Shipping Policy

This Shipping Policy outlines the official standards, processing procedures, delivery specifications and relevant liability rules for all order shipping services on our website. Formulated in accordance with international cross-border e-commerce logistics standards, this policy aims to maintain transparent, standardized and stable shipping service for all customers. By placing orders and purchasing products on this website, you acknowledge and agree to all terms and regulations listed in this Shipping Policy.

1. Order Processing & Dispatch

All confirmed orders will enter our unified processing system for review, sorting and packaging arrangement. We follow standardized order processing procedures to ensure every order is verified for product integrity, packaging safety and information accuracy before dispatch. Our operational team arranges order shipment in an orderly manner to guarantee efficient overall processing progress for all valid orders.
Once the order processing is completed and the goods are dispatched, customers will receive official order update notifications with relevant logistics tracking information, allowing real-time monitoring of the delivery status. All product packaging is designed with international transportation standards in mind, adopting shockproof, pressure-resistant and moisture-proof packaging materials to protect product integrity during long-distance cross-border transportation.

2. Delivery Time Frame

The overall delivery cycle consists of order processing time and international transportation time. After order confirmation, we will complete internal processing and arrange shipment in a timely manner. After the goods are dispatched from the warehouse, the packages will be transported through formal international logistics channels, with a stable standard delivery cycle for cross-border arrival.
The delivery time is for reference only and is not fully guaranteed due to uncontrollable external factors. Possible factors that may cause slight delays include customs clearance inspection, regional logistics arrangement adjustments, extreme weather conditions and other objective situations beyond our control. We will actively track abnormal logistics status and assist customers in handling relevant problems to the greatest extent.

3. Customs & Related Fees

We take full responsibility for all tariffs, customs clearance fees and other related additional expenses incurred during international transportation. All cross-border cost risks are borne by our side, and customers will not be required to pay any extra fees during customs clearance and delivery. The whole logistics and customs clearance process is completely transparent for customers, with no hidden charges or unexpected cost deductions.
We cooperate with formal and compliant international logistics providers to ensure standardized customs declaration and clearance procedures for all packages, effectively reducing the risk of customs detention and inspection, and ensuring smooth delivery of all eligible orders.

4. Logistics Tracking & Order Monitoring

All dispatched orders support real-time logistics tracking services. After the shipment is arranged, customers can check the latest transportation status, transit progress and delivery update information through the corresponding logistics tracking channel. We will synchronize logistics data regularly to ensure the accuracy and timeliness of order status information.
For orders with abnormal logistics status such as delayed transit, pending clearance or status stagnation, our after-sales team will actively follow up, communicate with logistics and customs departments, and feed back the processing progress to customers in a timely manner, providing effective solutions for abnormal logistics problems.

5. Delivery Rules & Receipt Instructions

Customers shall ensure that the submitted shipping information is true, accurate and complete, including detailed recipient name, contact method and delivery address. Incorrect or incomplete address information may lead to delivery failure, package return or logistics delay. We will not be responsible for abnormal delivery problems caused by incorrect information filled in by customers.
After the package arrives at the destination, customers are required to check the outer packaging and product condition in a timely manner. If there is obvious damage, missing parts or abnormal package status caused by transportation, customers can feedback to our customer service team in time to initiate subsequent verification and processing procedures.

6. Undeliverable & Returned Packages

For packages that cannot be delivered successfully due to customer reasons including wrong address, uncontactable recipient, refusal to sign for no reason and other personal factors, the packages will be returned in accordance with logistics rules. Relevant logistics risks and subsequent processing arrangements caused by customer personal factors shall be borne by the customer.
We will reasonably arrange the follow-up disposal of returned packages in accordance with official logistics standards and website rules, and communicate with customers to confirm the optimal solution to protect the legitimate rights and interests of both parties.

7. Customer Support

If you have any questions about order processing progress, logistics tracking, customs clearance problems, delivery exceptions and other shipping-related matters, please contact our professional customer service team through the dedicated channel on our Contact Us page. We will provide timely inquiry, verification and professional solution services to ensure a smooth shopping and delivery experience for every customer.