Refund Policy

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and settlement specifications for all orders placed on our website. The policy is formulated in accordance with international e-commerce service standards and consumer protection principles. We adhere to a fair, transparent and customer-friendly service principle to ensure that every user can enjoy standardized and guaranteed refund services during shopping. By placing orders on our website, you agree to abide by all the terms stated in this Refund Policy.

1. General Refund Rules

We provide customers with a long-term and flexible return and refund service. Customers can apply for a return and refund for eligible products within the valid return period if the product does not meet personal usage expectations, excluding non-refundable situations specified in this policy. All completed refunds on the website are uniformly settled in USD, with no hidden handling fees or additional deduction items. All refund standards are fixed and transparent to ensure consistent rights protection for all global customers.
After we receive and inspect your returned items to confirm that the products meet the return conditions, we will complete the official refund processing within the standard efficient processing cycle. The entire refund process is standardized and systematic, and our professional after-sales team will strictly follow the process to verify and process every refund application to avoid abnormal delays and arbitrary deductions.

2. Eligible Refund Conditions

Products that can apply for refund must be kept in unused, unopened, undamaged original state, with complete original packaging, accessories and labels. Applicable scenarios include product mismatch with description, personal dissatisfaction with product style or size, and other legitimate personal shopping adjustment needs. As long as the products are not affected by secondary sales, customers can initiate refund applications in accordance with the process.
For orders that have not been shipped, customers can apply for direct order cancellation and full refund. We will review the application quickly and complete the refund processing for eligible unshipped orders. For orders that have been shipped but not delivered, customers can initiate a refund application after receiving the package and complying with the product condition requirements.

3. Ineligible Refund Situations

To ensure fair service for all customers, we do not support refund applications under the following situations: products that have been used, worn, damaged, disassembled or modified artificially; products with missing original packaging, accessories and labels that cannot be restored to the original state; damage caused by improper operation, incorrect use or personal external factors after the customer receives the goods; abnormal refund applications that violate shopping integrity and repeated malicious refund applications.
Refund applications caused by personal subjective factors such as temporary change of shopping intention beyond the valid return period will not be accepted. We strictly implement standardized review standards to maintain the fairness and stability of the refund mechanism.

4. Refund Processing Procedure

First, customers need to initiate a return and refund application through the official process and submit relevant application information as required. Second, our team will verify the application qualification and reply with the return guidance information. Customers need to send back the goods in accordance with the specified return requirements and logistics methods. Third, after we receive and inspect the returned goods and confirm that they meet the refund conditions, we will immediately start the refund procedure.
All refunds will be returned through the original payment channel. The specific arrival time of the refund depends on the processing rules of the corresponding payment platform, and is beyond our independent control. We will take the initiative to track the refund progress and ensure that the funds are returned to the customer’s account normally.

5. Shipping & Tariff Refund Specification

Our website provides full free shipping services for all orders, and we independently bear all tariffs and customs-related fees incurred during international transportation. Customers do not need to bear any additional costs in the whole shopping process. For eligible refund orders, no shipping fee or tariff fee will be deducted from the refund amount. The customer will receive the full payment amount of the original order.
No additional handling fee, logistics fee, customs clearance fee or other miscellaneous fees will be deducted during the refund process, ensuring zero loss of customer legitimate funds.

6. Consultation and Service Support

If you have any questions about refund qualification, processing progress, rule interpretation and other related needs, please contact our professional customer service team through the dedicated channel on our Contact Us page. We will provide accurate rule interpretation and one-to-one service guidance to solve your refund-related problems in a timely manner.
We always uphold the principle of customer first and honest service, continuously optimize the refund processing process, simplify the application steps on the premise of complying with standardized rules, and strive to provide every customer with efficient, transparent and worry-free refund service experience.